A booking with Mathew Media is confirmed once a session is scheduled and a confirmation is received via email, phone, or booking system.
Payments can be made prior to the booking date or on the day of the service.
No refunds available as all sales are final.
Cancellations made within 24 hours of the scheduled shoot may be subject to a $50 cancellation fee.
Rescheduling due to inclement weather is allowed without penalty at the discretion of Mathew Media.
Properties must be clean, decluttered, and photo-ready upon the photographer’s arrival.
Mathew Media does not provide staging or cleaning services.
A property preparation checklist is available upon request.
Edited images will be delivered within 24–48 business hours after the shoot.
Same-day or rush delivery may be available for an additional fee.
Mathew Media retains full copyright ownership of all images.
The client is granted a non-exclusive, non-transferable license to use the images solely for marketing the listed property.
Images may not be altered, sold, reused, or distributed for other properties or purposes without written permission.
Unauthorized use may result in legal action and/or additional fees.
Standard editing includes color correction, exposure adjustments, and minor enhancements.
Advanced edits (e.g., object removal, sky replacement, virtual staging) are available for an additional fee.
Revisions requested after delivery due to changes at the property may be billed separately.
Mathew Media is not liable for missed deadlines due to unforeseen circumstances such as weather, illness, or access issues.
Liability is limited to the amount paid for the photography session.
The client is responsible for ensuring that the photographer has access to the property at the agreed-upon time.
Delays of over 15 minutes may result in rescheduling and/or additional fees.
Mathew Media reserves the right to use any images for portfolio, website, promotional, and social media purposes unless otherwise agreed in writing.
By booking a session with Mathew Media, the client agrees to the above terms and conditions.